Frequently Asked Questions
How do I place an order for custom sportswear?
Order Process:
Ordering your custom sportswear is a seamless process, and we offer a easy option` to suit your preferences:
Step 1: Choose Your Customization Option
Step 2: Select Size and Quantity
Step 3: Review and Approve
Step 4: Add to Cart
Step 5: Checkout and Payment
Step 6: Order Confirmation
Step 7: Track Your Order
Currently, we welcome orders starting from just one piece to any desired quantity. To ensure your confidence in our work, we offer free samples; however, there will be a sample fee initially, which will be deducted from your total order amount when you place an order for a minimum of 5+ pieces.
Our delivery timeframe applies to all locations within India. The standard manufacturing process typically takes around 6-9 days from the date your order is confirmed. After manufacturing is complete, we proceed with shipping and delivery, which generally takes 3-7 days to reach your specified address within India.
For customers in need of faster delivery options, we offer an express production service with a surcharge. The surcharge percentage may vary from 15% to 60%, depending on the urgency of your order. To inquire about the current availability of our express production service and ensure timely delivery, please contact us before we start the production of your order. Kindly provide the exact date by which you need your order, and our dedicated team will be delighted to assist you in meeting your specific delivery requirements.
For customers in need of faster delivery options, we offer an express production service with a surcharge. The surcharge percentage may vary from 15% to 60%, depending on the urgency of your order. To inquire about the current availability of our express production service and ensure timely delivery, please contact us before we start the production of your order. Kindly provide the exact date by which you need your order, and our dedicated team will be delighted to assist you in meeting your specific delivery requirements.
Your custom order undergoes a meticulous 5-stage manufacturing process, which begins on the next working day after your order is placed. To ensure smooth processing, we kindly request that any modifications or changes to your design be finalized before the final verification of the mock-up. This allows us to craft your custom products with utmost precision and deliver sportswear that perfectly aligns with your vision.
At Synder, our items are exclusively custom-made, tailored to your unique preferences, designs, colors, and personalized with your own logos. These bespoke items hold significant value to you or your organization, making them unsaleable to others. To ensure a seamless ordering process and maintain the high level of customization, we can only accept pre-payment for your orders.
Rest assured, you will have the dedicated support of our highly trained customer service representatives throughout the entire journey. From the moment you place your order, our team will be available to assist you with any queries or concerns you may have.
Before moving to the production phase, we will provide you with an order summary containing all relevant details. This allows you to review and confirm that everything is accurate and as per your specifications, ensuring a flawless outcome.
At Synder, our commitment is to deliver custom sportswear that reflects your individuality and vision, providing you with a unique and exceptional experience from start to finish.
Rest assured, you will have the dedicated support of our highly trained customer service representatives throughout the entire journey. From the moment you place your order, our team will be available to assist you with any queries or concerns you may have.
Before moving to the production phase, we will provide you with an order summary containing all relevant details. This allows you to review and confirm that everything is accurate and as per your specifications, ensuring a flawless outcome.
At Synder, our commitment is to deliver custom sportswear that reflects your individuality and vision, providing you with a unique and exceptional experience from start to finish.
At Synder, we only accept advance online payments. Our secure payment gateway ensures a seamless and safe purchase experience for all your custom sportswear orders.
Embrace the convenience of our user-friendly payment gateway, providing you with a hassle-free way to complete your purchase and embark on an exciting journey of designing your own unique sportswear at Synder
Embrace the convenience of our user-friendly payment gateway, providing you with a hassle-free way to complete your purchase and embark on an exciting journey of designing your own unique sportswear at Synder
Customization Options
What customization options do you offer for sportswear designs?
At Synder, we provide a wide range of customization options for sportswear designs to suit your unique style and requirements. With our fully customizable option, you have complete creative freedom to design your sportswear from scratch. You can choose the colors, patterns, logos, and other elements to make it truly one-of-a-kind.
For those seeking a more convenient yet personalized option, we offer a semi-customizable choice. You can select from a curated collection of designs crafted by Synder’s skilled designers and then personalize the elements such as adding your team’s name, logo, sponsor, and more
With our versatile customization options, you can create sportswear that reflects your individuality and team spirit, making you stand out both on and off the field. Our customer service team is ready to guide you through the process, ensuring you get the perfect sportswear tailored to your needs. Start designing your custom sportswear with Synder today!
Can I see a mock-up or preview of my custom design before ordering?
Indeed! We initiate the manufacturing process for your extraordinary designs only after receiving your approval for the custom design mock-up we send you
Can I add my team’s logo to the jerseys?
Absolutely, you have the option to add your logo to the jersey. Clear instructions will be provided on how to upload your logo. In case the provided logo is unclear, our team will get in touch with you for clarification, and once approved, we will proceed with the manufacturing process.
Are there any limitations on the number of colors or graphics I can use?
We offer two jersey ordering options: the semi-customizable and the fully customizable version. With the fully customizable option, customers have the freedom to design their jerseys entirely, without any limitations. On the other hand, the semi-customizable option allows customers to choose from a range of designs provided by Synder, while still having the ability to personalize elements such as the name, logo, sponsor, and more.
As we provide completely sublimated jerseys, you have no limit in unleashing your creativity, the customers have the freedom to design their jerseys entirely, without any limitations.
Sizing and Fit:
At times, sizes like S, M, and L are not standardized and may vary significantly across different brands. Consequently, an individual might wear different sizes depending on the manufacturer.
To find the perfect fit for you, please refer to our size chart. If you desire certainty in ordering the right size, we are pleased to offer sample jerseys for fitting.
This way, you can ensure a comfortable and accurate fit before making your final choice. Your satisfaction is our priority, and we are committed to providing you with sportswear that fits just right.
To find the perfect fit for you, please refer to our size chart. If you desire certainty in ordering the right size, we are pleased to offer sample jerseys for fitting.
This way, you can ensure a comfortable and accurate fit before making your final choice. Your satisfaction is our priority, and we are committed to providing you with sportswear that fits just right.
To ensure your confidence in our work, we offer free samples; however, there will be a sample fee initially, which will be deducted from your total order amount when you place an order for a minimum of 5+ pieces.
Yes, you may find it under the HELP button on the top bar of the website.
Material and Quality:
At Synder, we craft our sportswear using high-quality polyester fabrics, which are known for their excellent performance and durability. We offer different ranges of sportswear, each with its unique qualities.
Our highest-quality jerseys, for instance, are equipped with advanced moisture-wicking properties, keeping you dry and comfortable during intense workouts. Additionally, these premium jerseys also feature anti-microbial properties, ensuring freshness and hygiene during extended wear. With our commitment to using top-notch materials, you can expect sportswear that not only looks stylish but also delivers exceptional performance on and off the field.
For specific details about the materials used in each product range, please refer to our product descriptions or feel free to contact our customer service team for further assistance.
Our highest-quality jerseys, for instance, are equipped with advanced moisture-wicking properties, keeping you dry and comfortable during intense workouts. Additionally, these premium jerseys also feature anti-microbial properties, ensuring freshness and hygiene during extended wear. With our commitment to using top-notch materials, you can expect sportswear that not only looks stylish but also delivers exceptional performance on and off the field.
For specific details about the materials used in each product range, please refer to our product descriptions or feel free to contact our customer service team for further assistance.
Yes, our sportswear materials are carefully selected to be suitable for various weather conditions. For warm weather, we offer lightweight and breathable fabrics with moisture-wicking properties to keep you cool and dry. In colder conditions, our sportswear may feature insulating and thermal properties to provide warmth and comfort.
To enhance your comfort before warming up during colder weather, we recommend exploring our ranges of active wear, including sports innerwear. These layers can help maintain body warmth and maximize performance during chilly training sessions or outdoor activities.
With our versatile range of sportswear and additional active wear options, you can confidently take on any weather condition while enjoying peak performance and comfort throughout your athletic pursuits.
To enhance your comfort before warming up during colder weather, we recommend exploring our ranges of active wear, including sports innerwear. These layers can help maintain body warmth and maximize performance during chilly training sessions or outdoor activities.
With our versatile range of sportswear and additional active wear options, you can confidently take on any weather condition while enjoying peak performance and comfort throughout your athletic pursuits.
At Synder, maintaining superior product quality is our utmost priority. To achieve this, we have a meticulous quality control process in place, which includes the following key aspects
Sourcing Fabric: We procure fabrics from reputable suppliers known for their high-quality materials. Our careful selection ensures that the fabrics we use are of superior quality, offering comfort, durability, and optimal performance during sports activities.
Verification of Pre-Processing: We verify whether the fabrics we receive have undergone essential pre-processing treatments, such as wicking processing and anti-microbial treatments, in compliance with international standards. These treatments are crucial to ensure that our sportswear keeps you dry, fresh, and hygienic during extended wear.
Size Rechecking: After the stitching process, we conduct thorough size rechecks to ensure accuracy and consistency in the finished products. Our goal is to provide you with sportswear that fits perfectly, enhancing your overall performance and comfort.
Design and Printing Quality: For custom designs provided by customers, we meticulously assess the quality of the artwork before proceeding with mockups. This step ensures that the final product accurately reflects your vision while adhering to our stringent quality standards. Through these rigorous quality assurance measures, we take great pride in delivering sportswear that not only looks stylish but also performs exceptionally well, allowing you to excel in every sporting endeavor with utmost confidence.
Sourcing Fabric: We procure fabrics from reputable suppliers known for their high-quality materials. Our careful selection ensures that the fabrics we use are of superior quality, offering comfort, durability, and optimal performance during sports activities.
Verification of Pre-Processing: We verify whether the fabrics we receive have undergone essential pre-processing treatments, such as wicking processing and anti-microbial treatments, in compliance with international standards. These treatments are crucial to ensure that our sportswear keeps you dry, fresh, and hygienic during extended wear.
Size Rechecking: After the stitching process, we conduct thorough size rechecks to ensure accuracy and consistency in the finished products. Our goal is to provide you with sportswear that fits perfectly, enhancing your overall performance and comfort.
Design and Printing Quality: For custom designs provided by customers, we meticulously assess the quality of the artwork before proceeding with mockups. This step ensures that the final product accurately reflects your vision while adhering to our stringent quality standards. Through these rigorous quality assurance measures, we take great pride in delivering sportswear that not only looks stylish but also performs exceptionally well, allowing you to excel in every sporting endeavor with utmost confidence.
Shipping and Delivery:
Absolutely! We offer dependable international shipping services to customers worldwide. Please note that for international shipments, a minimum order quantity of 10 or more pieces is required. Additionally, shipping costs may vary depending on the destination country. Rest assured, our dedicated team ensures efficient logistics, and we will provide you with the exact shipping costs for your specific location. You can count on receiving your custom sportswear with ease and confidence, as we strive to make the international shipping experience as smooth as possible for you.
To obtain detailed information regarding international shipping charges and any other queries, we encourage you to reach out to our customer service team. They will be more than happy to assist you and provide all the necessary information for a seamless international shipping experience.
To obtain detailed information regarding international shipping charges and any other queries, we encourage you to reach out to our customer service team. They will be more than happy to assist you and provide all the necessary information for a seamless international shipping experience.
We do not charge any additional fees on domestic orders. For international orders, there will be extra postal charges based on the shipping cost specific to each country. To obtain detailed information regarding international shipping charges and any other queries, we encourage you to reach out to our customer service team. They will be more than happy to assist you and provide all the necessary information for a seamless international shipping experience.
Certainly! Once your order is shipped, we will promptly provide you with the tracking ID. This tracking ID will enable you to monitor the status and location of your package during transit. You can stay informed about the delivery progress and expect your custom sportswear to reach you with ease and convenience.
If you have any questions or need further assistance regarding the tracking process, our customer service team is here to help. Feel free to contact us for any updates or queries related to your shipment.
If you have any questions or need further assistance regarding the tracking process, our customer service team is here to help. Feel free to contact us for any updates or queries related to your shipment.
Returns and Exchanges:
At Synder, we take pride in offering high-quality sportswear tailored to your unique preferences. Our return and exchange policy varies based on the type of product:
• Fully Customized Products: As our fully customized sportswear is uniquely designed according to your specifications, we cannot accept returns or exchanges for these items. We ensure utmost care and attention to detail to deliver exactly what you desire.
• Partially Customized Products: Similar to fully customized items, our partially customized sportswear is crafted to match your preferences. Therefore, we do not accept returns or exchanges for these products to ensure the integrity of your personalized design.
• Non-Customized Ready Goods: For non-customized ready goods, we offer the flexibility of exchanges. If you receive a non-customized product that doesn’t meet your expectations, you can request an exchange within 7 days of delivery. Our goal is to ensure your complete satisfaction with our ready-made sportswear.
Please note that all return and exchange requests are subject to approval, and the product must be in unused and original condition with its original packaging. To initiate a return or exchange, please contact our customer service team, and they will guide you through the process and address any questions or concerns you may have.
• Fully Customized Products: As our fully customized sportswear is uniquely designed according to your specifications, we cannot accept returns or exchanges for these items. We ensure utmost care and attention to detail to deliver exactly what you desire.
• Partially Customized Products: Similar to fully customized items, our partially customized sportswear is crafted to match your preferences. Therefore, we do not accept returns or exchanges for these products to ensure the integrity of your personalized design.
• Non-Customized Ready Goods: For non-customized ready goods, we offer the flexibility of exchanges. If you receive a non-customized product that doesn’t meet your expectations, you can request an exchange within 7 days of delivery. Our goal is to ensure your complete satisfaction with our ready-made sportswear.
Please note that all return and exchange requests are subject to approval, and the product must be in unused and original condition with its original packaging. To initiate a return or exchange, please contact our customer service team, and they will guide you through the process and address any questions or concerns you may have.
As much as we value your satisfaction, we regret to inform you that we do not accept returns or exchanges for customized sportswear. Each piece is uniquely designed and tailored to your specific preferences, making it impossible to resell to other customers.
We understand the importance of getting your custom sportswear just right, which is why we encourage you to take your time during the design process to ensure it meets your expectations. Our team works diligently to deliver a product that matches your vision, and we are committed to making any necessary adjustments to achieve your desired outcome.
If you have any concerns or questions regarding your customized order, our customer service team is here to assist you every step of the way. Please feel free to reach out to us, and we’ll be more than happy to address your inquiries and ensure you have a satisfying experience with Synder.
We understand the importance of getting your custom sportswear just right, which is why we encourage you to take your time during the design process to ensure it meets your expectations. Our team works diligently to deliver a product that matches your vision, and we are committed to making any necessary adjustments to achieve your desired outcome.
If you have any concerns or questions regarding your customized order, our customer service team is here to assist you every step of the way. Please feel free to reach out to us, and we’ll be more than happy to address your inquiries and ensure you have a satisfying experience with Synder.
Contact Customer Service: Reach out to our customer service team immediately to report the problem with your order. You can do this by calling our helpline or sending us an email. Provide all the relevant details and order information to help us address the issue efficiently.
Explain the Problem: Clearly explain the problem you are facing with your order. Whether it’s a defect in the product, incorrect sizing, or any other concern, providing us with specific information will aid in finding the best solution.
Provide Visuals (if applicable): If the issue is related to the product’s condition, size, or design, consider providing visuals, such as photographs or videos, to support your claim. This will help us better understand the problem and expedite the resolution process.
Await Resolution: Our dedicated customer service team will review your concern and work to find a suitable resolution promptly. We will keep you updated throughout the process and provide you with the necessary steps to resolve the problem to your satisfaction.
Act According to Our Guidelines: Please adhere to any guidelines provided by our customer service team to facilitate the resolution. If necessary, we may request you to return the product, initiate an exchange, or offer a refund.
At Synder, your satisfaction is our priority, and we are committed to ensuring you have a positive experience with our products and services. Rest assured, we will do our utmost to resolve any problems and address your concerns with efficiency and care.
Explain the Problem: Clearly explain the problem you are facing with your order. Whether it’s a defect in the product, incorrect sizing, or any other concern, providing us with specific information will aid in finding the best solution.
Provide Visuals (if applicable): If the issue is related to the product’s condition, size, or design, consider providing visuals, such as photographs or videos, to support your claim. This will help us better understand the problem and expedite the resolution process.
Await Resolution: Our dedicated customer service team will review your concern and work to find a suitable resolution promptly. We will keep you updated throughout the process and provide you with the necessary steps to resolve the problem to your satisfaction.
Act According to Our Guidelines: Please adhere to any guidelines provided by our customer service team to facilitate the resolution. If necessary, we may request you to return the product, initiate an exchange, or offer a refund.
At Synder, your satisfaction is our priority, and we are committed to ensuring you have a positive experience with our products and services. Rest assured, we will do our utmost to resolve any problems and address your concerns with efficiency and care.
Returns and Exchanges:
You can reach our customer support team by either sending an email to the provided address or using the query system available in the CONTACT US section. We are readily available to assist you with any inquiries, concerns, or feedback you may have regarding our products and services. Feel free to get in touch, and we’ll be more than happy to help!
Our customer support hours are from Monday to Saturday, 10:00 AM to 5:00 PM. During this time, our dedicated team is available to assist you with any questions, concerns, or queries you may have. Feel free to reach out to us, and we’ll be happy to provide the support you need!
We understand the significance of promptly addressing urgent inquiries. Although we don’t have a dedicated helpline for urgent matters, our highly responsive customer support team is available to assist you via email. Rest assured, we are committed to providing swift assistance to address any urgent concerns you may have. Feel free to reach out to us, and we’ll be more than happy to assist you promptly!
Bulk Orders and Discounts:
Certainly! We provide attractive bulk discounts for orders starting from 10 pieces and above. Whether you are purchasing sportswear for a team, club, school, or any other organization, our bulk discount offers allow you to avail cost savings on larger orders. For more details on our bulk pricing and other available discounts, please feel free to contact our customer support team. We look forward to catering to your custom sportswear needs with the best value for your bulk orders!
You can get in touch with us by using the query form available in the CONTACT US section. Whether you have questions, need assistance, or want to discuss your custom sportswear requirements, our customer support team is here to help. Fill out the query form, and we’ll promptly respond to address your inquiries and provide the support you need. We value your feedback and are committed to providing you with a seamless and satisfying experience with Synder.
Care Instructions:
How should I care for my custom sportswear to maintain its quality?
To maintain the exceptional quality of your custom sportswear, we recommend following these care instructions:
Washing
When washing your custom sportswear, including sublimated T-shirts, use detergents that do not contain fabric softeners. Fabric softeners can impact the moisture-wicking properties of the material, so it’s best to avoid using them.
Inside Out
Before tossing your sublimated T-shirts into the washing machine, turn them inside out. This simple precautionary step helps protect the vibrant prints from friction and rubbing against other clothes during the wash, ensuring the designs remain vivid and intact.
Gentle Cycle
To further safeguard the longevity of the sublimated prints, use the gentle cycle in your washing machine. The gentle cycle minimizes agitation, reducing the risk of stress or damage to the sublimated designs, while still effectively cleaning your sportswear.
Air Dry
After washing, opt for air drying your custom sportswear, including sublimated T-shirts. Avoid using a dryer with high heat, as excessive heat can affect the prints quality. Air drying helps maintain the vibrant appearance and ensures your sportswear remains comfortable and appealing.
Storage
Store your custom sportswear in a cool, dry place away from direct sunlight. This will help prevent any potential fading and keep your sportswear in prime condition for future wear.
Can I machine wash or dry the sportswear?
Washing and Drying Instructions for Your Sportswear:
To ensure your sportswear maintains its quality and performance, follow these washing and drying guidelines:
Machine Wash:
You can safely machine wash your sportswear. Use cold water and a mild detergent for best results.
Inside Out:
Turn your sportswear inside out before washing. This precaution protects sublimated prints and prevents friction on other designs.
Air Dry:
Air drying is the recommended method to preserve the integrity of your sportswear. This helps prevent shrinkage and maintains fabric quality.
Avoid Harsh Chemicals:
Refrain from using bleach or harsh chemicals, as they can damage the fabric and prints.
Fabric Softeners:
Avoid using fabric softeners, as they may compromise the moisture-wicking properties of the fabric.
Low Heat:
If you prefer using a dryer, choose a low-heat setting to avoid damaging the fabric and prints. Remember to check the care label inside your sportswear for specific instructions tailored to the garment's fabric and design.
Privacy and Security:
How is my personal information handled during the ordering process?
We take the privacy and security of your personal information very seriously. During the ordering process, your personal data is treated with the utmost care and confidentiality. We collect only the necessary information required to process and fulfill your order, such as your name, contact details, shipping address, and payment information.
Rest assured that your data is securely stored and protected using industry-standard encryption and security measures. We do not share or sell your personal information to third parties for any purposes unrelated to your order. Additionally, our website is equipped with secure payment gateways to safeguard your financial details during transactions.
For a detailed overview of how we handle your personal information, please refer to our Privacy Policy. If you have any specific concerns or questions regarding your privacy, please don’t hesitate to reach out to our customer support team, and we will be happy to address them. Your trust and satisfaction are paramount to us, and we are committed to ensuring a secure and enjoyable shopping experience with us.
Rest assured that your data is securely stored and protected using industry-standard encryption and security measures. We do not share or sell your personal information to third parties for any purposes unrelated to your order. Additionally, our website is equipped with secure payment gateways to safeguard your financial details during transactions.
For a detailed overview of how we handle your personal information, please refer to our Privacy Policy. If you have any specific concerns or questions regarding your privacy, please don’t hesitate to reach out to our customer support team, and we will be happy to address them. Your trust and satisfaction are paramount to us, and we are committed to ensuring a secure and enjoyable shopping experience with us.